Q: Is Donum a popular store?

Donum has < 50 sales on Sugary.

Question 1

What is Donum known for?

Accepted Answer

At Donum, we believe that gifting should feel meaningful, thoughtful, and beautifully presented. Our mission is simple, to transform everyday moments into memorable experiences through carefully curated luxury gifts.

Each Donum hamper is designed with attention to detail, combining premium products, elegant presentation, and refined aesthetics. From specialty coffee and gourmet treats to lifestyle essentials and home comforts, every item is selected to create a gift that feels both personal and memorable.

Whether you’re celebrating a birthday, welcoming someone into a new home, thanking a client, or simply showing appreciation, Donum helps you give with intention and style.

Based in the UAE, we proudly offer beautifully packaged hampers and personalised gifting experiences, with reliable delivery and the option to create your own custom gift basket.

Because the best gifts aren’t just given, they’re experienced.

Question 2

What is the minimum delivery charge for Donum?

Accepted Answer

Delivery starts from €0.

Question 3

How long does delivery take from Donum?

Accepted Answer

At Donum, we pride ourselves on delivering not just gifts, but experiences. Every basket is hand-curated, elegantly packaged, and shipped with care to ensure it arrives in perfect condition, ready to impress your clients.

Order Processing

All standard orders are processed within1 business day 
Fully customised Luxe Baskets may require additional processing time depending on design and branding requirements.
You will receive a confirmation email once your order has been dispatched.
Shipping Within the UAE

Standard delivery across Dubai and the wider UAE is available.
Delivery typically is next business day. 
Same day delivery within Dubai may be available on request. Please contact us for details.
International Shipping

International delivery is available for select orders.
Delivery times vary depending on destination and customs clearance, typically 7–14 business days.
Any customs duties, import taxes, or local handling fees are the responsibility of the recipient.
Delivery Partners

We partner with trusted courier services to ensure safe and reliable delivery of all Donum baskets. Tracking information will be provided once your order has been shipped.

Large or Corporate Orders

For bulk or corporate orders, we provide tailored delivery solutions. This includes scheduled deliveries, multiple recipient addresses, or branded delivery options. Please contact us directly to arrange bespoke shipping.

Delivery Issues

If your order arrives damaged or you experience delivery issues, please contact us at davidgarrick@donumuae.com or call +971-585697331 within 48 hours of receipt. We will work quickly to resolve the issue.

Question 4

Where is Donum located?

Accepted Answer

Donum is located in Dubai, null, AE.

Question 5

Can I return items bought from Donum?

Accepted Answer

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at davidgarrick@donumuae.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at davidgarrick@donumuae.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at davidgarrick@donumuae.com.

Question 6

Is Donum a popular store?

Accepted Answer

Donum has < 50 sales on Sugary.

Spotlight

The Wellness Collection

9 Handmade Artisan Chocolates

The New Home Hamper

His Birthday Hamper

The Grand Hamper

The Get Well Soon Hamper

The Wellness Collection

9 Handmade Artisan Chocolates

The New Home Hamper

His Birthday Hamper

The Grand Hamper

The Get Well Soon Hamper

The Savoury Grand Edition (Dual Hamper)

The British Classic

The Pamper Collection

The Date Night Hamper

The Tea Experience

Portable Cooling Fan with Integrated Charging Cable

The Indulgence Grand Edition (Dual Hamper)

Haven Hamper

Signature Hamper

The Executive Bundle (Haven & Luxe)

Executive Leather Notebook & Pen Set

Walnut Chopping Board

The Grand Collection (Dual Hamper)

Gold Palm Qahwa Set by Bateel

The Signature Hamper

Her Birthday Hamper

The New Baby Hamper

Portable Espresso Machine & Grinder

The Royal Eid Majlis

Premium Water Bottle & Coffee Cup Set

The Luxe Hamper

Set of Four Marble Coasters

Haven Hamper

The Tea Lover Hamper