# Can I return an item beyond the 14-day return window?
Unfortunately, our return policy strictly adheres to a 14-day return timeframe. It’s essential to initiate your return request promptly to qualify for a refund.
# Are there any exceptions to the return policy?
While our return policy generally applies to all items, specific conditions may apply to certain products. Please refer to the eligibility criteria outlined in the return policy for more detailed information.
# What happens if the hygiene stickers on my products are incomplete?
To be eligible for a refund, the hygiene stickers on products must be fully intact. Unfortunately, incomplete stickers will not be accepted. We appreciate your understanding regarding hygiene considerations.
# Will I receive a refund for the original shipping cost?
In most cases, we are unable to refund the original shipping cost. Exceptions may apply in certain circumstances. For more information, please refer to our refund policy.
# Can I return multiple items from different orders at once?
We recommend initiating returns for multiple items from the same order to avoid additional return shipping fees, if applicable. This will help streamline the return process and minimize costs.
