No Return Policy (Perishable Goods)
• Flowers and floral arrangements are perishable items and cannot be returned once delivered.
• Cakes, chocolates, and edible items are also non-returnable for hygiene and safety reasons.
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Damaged or Incorrect Orders
If you receive an order that is damaged, defective, or incorrect, please contact us within 2 hours of delivery with clear photos or videos.
After verification, we may offer one of the following:
• Replacement of the product
• Partial refund
• Store credit
The decision will be based on the nature of the issue.
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Refund Eligibility
Refunds may be considered only under the following conditions:
• Wrong product delivered
• Poor quality or damaged flowers at the time of delivery
• Order not delivered due to our fault
Refunds are not applicable for:
• Slight variations in flower color or arrangement
• Seasonal substitutions of equal or higher value
• Recipient unavailability or incorrect address details
• Delivery delays caused by external factors
