Because fresh flowers and plants are perishable, we cannot accept returns. Your satisfaction still matters to us, and we will make it right if something goes wrong with your order.
Damaged, wrong or poor-quality items
If your order arrives damaged, wilted, or different from what you ordered, contact us within 24 hours of delivery with a photo of the item. After reviewing it, we will offer a free replacement or a full refund to your original payment method.
Substitutions
Some flowers are seasonal. If a specific stem or vase is unavailable, our florists may substitute flowers or containers of equal or greater value while keeping the style and colours of your design. Substitutions of this kind are not eligible for a refund.
Cancellations and changes
Orders can be cancelled or changed free of charge up to [12] hours before the scheduled delivery time.
Same-day orders can be cancelled only before preparation has started.
Once an order has been prepared or dispatched, it cannot be cancelled or refunded.
Delivery issues
We are not responsible for failed deliveries caused by an incorrect address, an unreachable phone number, or a recipient who is not available. We will try to contact you to arrange redelivery, and an additional delivery fee may apply.
Refund timing
Approved refunds are processed within [5–7] working days. Your bank may take extra time to show the amount in your account.
Contact us
Phone/WhatsApp: [971522442270]
Email: [felloraflowers@gmail.com]
Fellora Flower Boutique, Dubai Production City and Al Jaddaf, Dubai
